Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Cute Little Pie (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mycutelittlepie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at contact@mycutelittlepie.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at contact@mycutelittlepie.com
Snug fit.
I liked it very much. Size 13 approached 145 growth just perfect.
Jeans are excellent! Came a parcel to Ukraine in three weeks. I took on reviews for height 160, my daughter 10 years, sat perfectly. Recommend!!!
Jeans-Super. Match the photo. Good gum. High landing. Very happy. I will order more models from this store
Took on a girl of 9 years, height 136. 11 size right now to wear. The model is wide, but narrow at the waist. Thin girls.
For a thin girl will be a little wide. And in general, normal panties. We came very quickly.
nice jeans and good materail
Jeans as in the picture. On growth 128 ordered 140. A little big.
Beautiful pants :) very good communication with the store!
Beautiful blue color, soft jeans, on height 120 stock 5 cm., odorless. Free Style, suitable for a lush child. The purchase is very satisfied.
excelente
Very nice fabric, soft
Very good product once I recommend
Very good child satisfied
Uncle. Ginsy Duge looked good. Rosemir 13 yakraz for children 10 z half-time. Dugé shvidka delivery.
Daughter's height is 143. And in the size table and on the pants it is written height 160. Pure water fraud. But if in the review you put the stars less than 5-review is not published. For cheating with Rostov would reduce the estimate to 4.
beauty ful super thanku
Convenient
Great!
Jeans Super!
Jeans are excellent. For a girl, height 109 ordered a size of 5t-large, we will wear later. I recommend taking the size in size without stock.
Bananas are awesome! I took on the growth, now you can bend, next a couple of years, you can wear it as shortened. Jeans are quite dense, it is now in the weather that it is. The parcel came very quickly, before the time specified in the tracking track. On the growth of children 128 took 11 Number of growth, on the pants on the tag 150 is indicated.
Super
Thank you jeans are very cool. Excellent. The girl came very pleased
Jeans are very satisfied! Before Tyumen came in 3 weeks. On height 134 took the size of 10, came just right